Assistance HELP

To open a support ticket you should send an email to reporting: 1) Name and surname 2) Telephone number (you may be contacted by our offices) 3) Name and location of the store where you purchased the product 4) Brief description or photo of the problem WARNING: Assistance will respond within office hours within a reasonable time and only in the presence of all required information. For urgent or general information, contact the store where you purchased the product. OFFICE OPENING HOURS Monday to Friday: 08.00am to 17.00pm Saturday to Sunday: Closed CONVENTIONAL WARRANTY CONDITION Ultre Reef product are guaranteed by the manufacturer against defects in material and workmanship. The warranty consists in the replacement of defective parts in accordance with the conditions listed here Domestic use Conventional warranty doesn’t affect rights provided by legal warranty applied by the seller in accordance with Directive 1999/44/EC. The consumer will therefore always forward any request for action under warranty to the retailer and/or point of sale where has been purchased the product. Professional use The warranty of the products purchased for professional use (not domestic) must request to the dealer, installer or distributor from whom has been purchased the product.
ULTRA REEF Italian technology since 1957


We offer the possibility of ordering spare parts if they are not covered by warranty terms. We can quote and ship spareparts directly to you or turn your request to our local dealer. You should send an email to reporting: Invoice header Name and surname Telephone number FISCAL CODE or VAT NUMBER for billing Shipping address Street and number City (State) ZIP code Spare parts Report spare part name or alternatively describe the damages that should be repaired or attach photos.
"ULTRA REEF" by Ultra Pompe S.r.l. - Via Goldoni 37, Trezzano sul Naviglio, 20090 (Milano - Italia) Partita IVA 00210510152 All information contained on this site are not binding and are subject to change without notice.