ASSISTANCE

ULTRA REEF Italian technology since 1957 "ULTRA REEF" by Ultra Pompe S.r.l. - Via Goldoni 37, Trezzano sul Naviglio, 20090 (Milano - Italia) Partita IVA 00210510152 All information contained on this site are not binding and are subject to change without notice.

REQUESTS ASSISTANCE

Please send an email to info@ultrareef.it. Describe your problem and report following imformations:

Required information

1) Name and surname 2) Telephone number 3) Store where you purchased the product

SPARE PARTS SHOP

Visit our Amazon store to purchase replacement

parts and consumables directly.

Access the Ultra Reef catalog on Amazon Service availability Service available only to customers residing in ITALY

ONLINE HELP

Follow the online help guide to solve the most common problems. Available guides: UKS - Noisy skimmer UKS&UKD - Air bubble from skimmer UCS - Noisy calcium reactor

IMPORTANT NOTICE

Assistance will respond within office hours within a reasonable time and only in the presence of all required information. For urgent or general information, contact the store where you purchased the product.

Office opening hours

Monday to Friday: 08.00am to 17.00pm

Saturday to Sunday: Closed

Legal warranty (At the store)

Legal warranty is applied by the seller in accordance with Directive 1999/44/EC. The consumer will therefore always forward any request for action under warranty to the retailer and/or point of sale where has been purchased the product.

Producer warranty (At the manufacturer)

Ultre Reef product are guaranteed by the manufacturer against defects in material and workmanship. The warranty consists in the replacement of defective parts in accordance with the conditions listed here and may involve ancillary costs. The warranty of the products purchased for professional use (not domestic) must request to the dealer, installer or distributor from whom has been purchased the product.